Your worst moments will become your greatest opportunities for building true customer loyalty.

According to the terms of the settlement agreement, $79 million (including sums already paid) will be used to pay drivers.

Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you ...

MITSUBISHI MOTORS Philippines Corp. (MMPC) was declared champion of the Service Advisor category of the Global Service Skills ...

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...

Only a quarter (26%) of business leaders have sent employees for customer and service excellence training in the past two years, while about a quarter (27%) say they are not planning for any training ...

Did you know that increasing customer retention rates by just 5% can increase profits by anywhere from 25% to 95%? In the ...

Walmart has agreed to pay $100 million to settle allegations over deceptive practices for delivery drivers. (AP).

NEW YORK CITY, NY / ACCESS Newswire / February 20, 2026 / As enterprises work to quickly adapt in this rapidly evolving ...

The debate around mandatory service charges on restaurant bills has come back under the spotlight after the Central Consumer ...

As margins tighten & tech advances, dealerships must elevate service advisors through training and process discipline to ...

Airline family seating rules vary widely. Here's how parents can increase their chances of sitting together when flying with ...