At least in the area of ​​customer service, Gartner analysts predict that the cost of generative AI per problem solution will ...

"AI has a role to play in automating back-office tasks and improving efficiency," said Jane Blanchard, head of brand and marketing for ServiceForge. "But when a customer is calling because their heat ...

Gartner also predicted that by 2030, 10% of Fortune 500 firms will double customer service spending in order to use AI for ...

Service has reached a true AI value inflection point. Organizations no longer have to choose between efficiency and experience. AI model performance has improved dramatically, and agentic systems are ...

Trust can make or break success in AI implementation.

The numbers are sobering. Organizations invested $47 billion in AI initiatives during the first half of 2025, yet 89% of that spend delivered minimal returns. Most projects collapsed under the weight ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

For more than a decade, artificial intelligence (AI) has been steadily evolving and expanding to reshape how we live and work. From speech recognition and language processing to self-driving cars, ...

Airbnb is leveraging AI for customer support, handling a third of requests in North America and planning global expansion.

Grand Junction, Colorado - February 03, 2026 - PRESSADVANTAGE - EggNest.ai announced its official launch today, ...